Revivelife Clinic I Naturopath in Ottawa

REVIVELIFE POLICIES

OFFICE POLICY

Scheduling
Please note that a credit card on file is required to schedule an appointment and will be charged in the case of less than 48-hour notice of cancellation of an appointment. Appointments may be made by the following methods
On-Line – Click Here to book an appointment
Email – info@revivelife.ca
Phone – 613-829-7100
Patient Portal -Click Here to set-up & access your Patient Portal.

Payment
Payment is required at the time of service. For your convenience, we accept debit, E-transfer, Visa, or MasterCard.

Non-OHIP Clients

Residents outside of Ontario and or non-OHIP clients are responsible to pay additional lab fees. Each lab location has their own administration fee that is paid to directly to them that varies dramatically. We suggest clarifying those fees directly with the lab location of your choice. We recommend using Dynacare as their fees tend to be lower. For Quebec residents you may be eligible for an RAMQ refund for a portion of this fee. Please ask at the lab that you are having your lab work at. Please note that this reimbursement may take up to 50 days.  For more information: https://www.ramq.gouv.qc.ca/en/citizens/health-insurance/request-a-reimbursement-covered-services/q1r2.

Please note that your fees pay for OHIP covered blood work and consults but DO NOT cover the cost of any supplements or bio-identical hormones.

Cancellation Policy
We reserve scheduled appointments specifically for you. Because our visits last much longer than traditional doctor visits, cancellations/no-shows cause significant scheduling interruption. Please note that we require a minimum of 48-HOURS (2 business days and we are not open on weekends; thus for a Monday or Tuesday appointment we require notice by Thursday and Friday prior respectfully) notice by using our ONLINE BOOKING FUNCTION to prevent being charged the full amount of the visit. This allows live-time access to other patients who may be waiting. We will always attempt to contact you first before collecting fees to discuss any extenuating circumstances leading to the missed appointment.

Receipts
Please keep all of your receipts for insurance and income tax purposes. There is a $25.00 minimum reissuing fee for copies.

Letters
All letters are $60/page and require 5 business days to complete.

Photocopies
Photocopies up to 5 pages are included in each visit. Any additional photocopies required are invoiced at 10 cents/copy.

Insurance

OHIP:  Currently OHIP does not cover Naturopathic, Nurse Practitioner, Nutrition, Chiropractic, or Osteopathic visits.

Medical Expenses: Naturopathic care is recognized in Ontario under medical practitioner for claiming medical expenses for tax purposes. The Naturopathic products are not eligible for the deduction, only services. Please see the CRA website for more details. 

Private Insurance: Many private insurance companies do cover consultation visits. Laboratory tests may be covered under your private insurance plan while natural remedies are generally not covered under most insurance plans. Each person’s insurance plan may vary and thus we recommend checking your plan for details. Currently, OHIP does not cover Naturopathic, Chiropractic, Massage Therapy visits. You will be given a receipt of your services to submit to your insurance provider.

The following is a list of private insurance companies that often cover integrative care.

Allstate Insurance Company of Canada 1-800-387-0462.
Atena 1-800-872-3862
Blue Cross 1-844-536-2275 or Dependent on location, click here to learn more.
Cigna 1-800-997-1654
CMS (Medicare/Medicaid) 1-877-267-2323
The Co-operators 1-800-667-8164
The Great-West Life Assurance Company 1-800-957-9777
Humana 1-800-833-6917
Intact Insurance Company of Canada 1-866-464-2424
Manulife Financial 1-866-566-0172
Standard Life (now a part of Manulife) 1-866-566-0172
Sun Life Financial 1-877-786-5433
TD Insurance 1-866-361-2311 (general) or 1-866-361-2311 (claims support)
United Healthcare 1-866-633-2446 

Patient Communication
We encourage patients to call the office or direct message us through your Patient Portal with questions regarding your treatment plan. Our goal is to support your success, which relies on open lines of communication. Phone calls are returned by the end of the business day on which your call is received. We strive to respond to direct messages through the patient portal within 24-48 business hours. We do not provide after-hours or urgent care. Where required please go to your nearest emergency center.

Email Policy
Please be aware that electronic communication is only for brief clarification questions. New, detailed, or urgent concerns that require discussion and case management require an appointment. If there is a need for longer discussion regarding new symptoms or concerns, we will replay by the method that you have contacted us to recommend that you schedule a follow-up appointment, and fees will be applied accordingly at the appointment.

Natural Supplements

Home Delivery : We offer home delivery services from our natural supplement store. Delivery charges begin at $15.00 for local areas and $25.00 and up for further distance areas. Please note that these rates maybe subject to change based on courier fees, please check with reception for current pricing. Credit card payment is required for all deliveries. For same day service, orders must be placed and prepared before noon.
Supplement Orders: Any requests for Special Orders (Items we do not regularly stock) or requests to hold items for pick up must be pre-paid at the time of the request. We encourage you to call to request a refill of any of your pharmacy items before running out to allow us time to order your items.  Any prescription items require a consultation before refills please allow 7-14 business days following your visit to receive your prescription. Note: BHRT hormone refills may take up to 3 weeks from your appointment to your receipt of hormones, thus please schedule your follow up visits at least 3 weeks before you run out of your prescription.

Refund Policy

Natural Supplement Store Return Policy: Applicable for all unopened supplements returned within thirty days. We cannot return any opened, custom, or specially formulated remedies, i.e. custom botanicals (liquids) or homeopathic remedies for health regulation purposes.
Lab Return Policy: We are happy to refund any ordered lab within thirty-days for any unused lab requisitions or test kits minus $50 admin fee. Any labs that have been performed are non-refundable. Once a lab has been requisitioned, your ordering practitioner is professionally bound to provide a follow-up consultation to review the results.
Consultations: We strive to make your visit optimal. We require a 2 working day cancellation of your appointment to be refunded, minus $50 admin fee. Once a claim has been submitted through an insurance provider, we cannot provide a refund. Some consultations, e.g hormone therapy are NON-REFUNDABLE.  Please note that refunds are subject to approval. If you have any concerns, please contact us at info@revivelife.ca or 613-829-7100.

PRIVACY POLICY

Revivelife™ Inc. & Power Foods 101 is committed to protecting your privacy. Any personal information you provide to us is kept in strict confidence and can only be released with your written authorization. We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. Under the Personal Information and Protection and Electronic Documents Act (PIPEDA), we are committed to protecting and using your personal information responsibly.
Our Website and Company Privacy Policy appears below. The privacy of your personal information is an important part of the services provided by Revivelife™ Inc. & Power Foods 101. To access the terms of PIPEDA, please visit www.privcom.gc.ca.

+What is personal information?

Personal information is any information that identifies an individual. For example, your name, address, and credit card number are considered personal information.

+What is not personal?

Business contact information is not considered personal.

+What is your policy on mailing lists?

Revivelife™ Inc. & Power Foods 101 will only add you to any of our confidential mailing lists for additional resources, clinic updates or newsletters at your request with an opt-out available at any time.

+What about the information gathered on the website?

We respect each site visitor’s right to personal privacy. Information gathered by our site such as usage data or billing information may be collected automatically while you are interacting with the many feature’s of our website. It is optional for the user to provide demographic information and unique identifiers (username, password, etc.). Giving additional information helps provide a more personalized experience on our site, but is not required.

This information may be used to improve the content of our webpage, and or used to notify visitors about updates to our website. This information is never shared Never shared with other organizations for commercial purposes with the exception of the Ottawa Regional Cancer Foundation (ORFC) for purchases of Power Foods 101 products. It is only gathered to contact the user about services on our site for which she/he has expressed interest.

Revivelife™ Inc. has chosen to donate a portion of the proceeds of Power Foods 101 to the Ottawa Regional Cancer Foundation (ORFC). Your name and email address will be shared with the ORFC for the purposes of accounting only. You have a choice to consent to share your name and email address to the ORCF, for the purpose of permitting the ORFC to contact you by email with offerings relating to health and nutrition related products and services which may be of interest to you. I understand that I will be able to withdraw my consent to being contacted by the ORFC, Revivelife Inc. or Power Foods 101 at any time.

Registration is not required to enter our site. We publish an online newsletter and we never sell or share our subscribers’ email addresses without your written consent. We operate online surveys, and we never sell or share our subscribers’ email addresses.

For other business purposes such as sending you educational mailings, questionnaires, periodic health reminders, or other information we will not contact you via e-mail without your permission except as specified above, or in response to messages sent to our website through our message system.

+Can I Opt-out from receiving electronic or other forms of communication?

If you do not want us to collect or use information about you from the Internet, please use traditional means of communicating with us such as by telephone, facsimile or by regular mail. Furthermore, you may opt-out of receiving electronic communications (e-mail) from Revivelife Inc. , Power Foods 101 or  the ORCF. We provide users the opportunity to opt-out of receiving these communications in e-mails we send. When a user opts-out, the system removes them from the Revivelife Inc. e-mail distribution list. Users can also contact Revivelife Inc. directly to request that they be removed from the distribution list.

Disclaimer

The information contained on this website, www.revivelife.ca and www.powerfoods101.com is provided as general information for you. This Website is not a replacement for the relationship you have with your health care provider. Any information provided is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider’s office. In addition, this information is not intended to imply that services or treatments described or listed in the information are covered benefits under your plan.

All Material including any link to other sites and content found at linked sites from the Log In Member site is provided “as is” and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, Revivelife Inc. does not warrant that access to www.revivelife.ca or any of its pages will be uninterrupted or error free. Revivelife Inc. does not warrant or make any representations regarding the usefulness of or the expected results of the material contained on www.revivelife.ca or www.powerfoods101.com

Disclosure

We do not share, trade, rent, or sell your personal information. However, you should be made aware that personal information is not protected from law enforcement agencies, contact for life-threatening emergencies, internal security protection, or when requested by court authorities.

Safeguards

We do not use computer encryption software on our Website, simply because we do not collect highly sensitive information such as your credit card or social insurance number and store electronically.

Links to other Websites

We do provide links to other Websites. Please be aware that our privacy policy only protects you at our site. To protect your privacy elsewhere, please read the privacy policy of the Website you visit before providing personal information to that site.

Future Changes to our Website Privacy Policy

Our Website, including our Privacy Policy, is constantly evolving to provide you with the services you need. Please understand that your personal information will never be used without your permission to do so.

Contact Information

If you have questions or comments about our privacy policy, please contact:

Privacy Officer

    • ReviveLife™ Inc.
    • 69 Kempster Avenue Ottawa, ON K2B 6M2 
    • 613-829-7100 
    • info@revivelife.ca

TERMS OF USE

The websites www.revivelife.ca, www.revivelifeclinic.com, www.revivelifelabs.com, and www.powerfoods101.com are designed to provide information, schedule appointments, register for classes, or for the user to purchase health-related products. By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

  • Use License
    Permission is granted to temporarily download one copy of the materials (information or software) on Revivelife™ Inc. & Power Foods 101 web sites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: modify or copy the materials; use the materials for any commercial purpose, or any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Revivelife™ Inc. & Power Foods 101 web sites; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.
    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Revivelife™ Inc. & Power Foods 101 at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    Disclaimer
    The materials on Revivelife™ Inc. & Power Foods 101 web sites are provided “as is”. Revivelife™ Inc. & Power Foods 101 makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Revivelife™ Inc. & Power Foods 101 does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    Limitations
    In no event shall Revivelife™ Inc. & Power Foods 101 or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Revivelife™ Inc. & Power Foods 101 Internet site, even if  Revivelife™ Inc. & Power Foods 101 or a Revivelife™ Inc. & Power Foods 101 authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    Revisions and Errata
    The materials appearing on Revivelife™ Inc. & Power Foods 101 web site could include technical, typographical, or photographic errors. Revivelife™ Inc. & Power Foods 101 does not warrant that any of the materials on its web site are accurate, complete, or current. Revivelife™ Inc. & Power Foods 101 may make changes to the materials contained on its web site at any time without notice. Revivelife™ Inc. & Power Foods 101 do not, however, make any commitment to update the materials.

    Links
    Revivelife™ Inc. & Power Foods 101 has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Revivelife™ Inc. & Power Foods 101 of the site. Use of any such linked web site is at the user’s own risk.

    Site Terms of Use Modifications
    Revivelife™ Inc. & Power Foods 101 may revise these terms of use for its web site at any time without notice. By using this web site,  you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    Member Account, Password, and Security
    If any of the Services requires you to open an account, please complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You may also be asked to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any activities that occur under your account. You agree to notify Revivelife™ Inc. & Power Foods 101 immediately of any unauthorized use of your account or any other breach of security. Revivelife™ Inc. & Power Foods 101 not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

    No Unlawful or Prohibited Use
    As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

    Use of Services
    The Services may contain e-mail services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets, and/or other message or communication facilities designed to enable you to communicate with others (each a “Communication Service” and collectively “Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not use the communication services to violate Revivelife™ Inc. & Power Foods101 Privacy policy. Revivelife™ Inc. & Power Foods 101 has no obligation to monitor the Communication Services. However, Revivelife™ Inc. & Power Foods 101 the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Revivelife™ Inc. & Power Foods 101 reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. Revivelife™ Inc. & Power Foods 101 reserves the right at all times to disclose any information as Revivelife™ Inc. & Power Foods 101 deems necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, in Revivelife™ Inc. & Power Foods 101   sole discretion. Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. Revivelife™ Inc. & Power Foods 101 does not control or endorse the content, messages, or information found in any Communication Services and, therefore, Revivelife™ Inc. & Power Foods 101 specifically disclaims any liability concerning the Communication Services and any actions resulting from your participation in any Communication Services. Managers and hosts have not authorized Revivelife™ Inc. & Power Foods 101 spokespersons, and their views do not necessarily reflect those of Revivelife™ Inc. & Power Foods 101. Materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction, and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

    Materials Provided to Power Foods 101 and Revivelife™ or Posted at Any Power Foods 101 and Revivelife™ Website
    Revivelife™ Inc. & Power Foods 101 does not claim ownership of the materials you provide to Revivelife™ Inc. & Power Foods 101 (including feedback and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community, (each a “Submission” and collectively “Submissions”). However, by posting, uploading, inputting, providing, or submitting (“Posting”) your Submission you are granting Revivelife™ Inc. & Power Foods 101 its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses (including, without limitation, all Revivelife™ Inc. & Power Foods 101 Services), including, without limitation, the license rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights to any supplier of the Services. No compensation will be paid for the use of your Submission, as provided herein. Revivelife™ Inc. & Power Foods 101 is under no obligation to post or use any Submission you may provide and Revivelife™ Inc. & Power Foods 101 may remove any Submission at any time in its sole discretion. By Posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
    In addition to the warranty and representation set forth above, by Posting a Submission that contains images, photographs, pictures or that are otherwise graphical in whole or in part (“Images”), you warrant and represent that (a) you are the copyright owner of such Images, or that the copyright owner of such Images has permitted you to use such Images or any content and/or images contained in such Images consistent with the manner and purpose of your use and as otherwise permitted by these Terms of Use and the Services, (b) you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use, and (c) that each person depicted in such Images, if any, has provided consent to the use of the Images as outlined in these Terms of Use, including, by way of example, and not as a limitation, the distribution, public display and reproduction of such Images. By Posting Images, you are granting (a) to all members of your private community (for each such Images available to members of such private community), and/or (b) to the general public (for each such Images available anywhere on the Services, other than a private community), permission to use your Images in connection with the use, as permitted by these Terms of Use, of any of the Services, (including, by way of example, and not as a limitation, making prints and gift items which include such Images), and including, without limitation, a non-exclusive, worldwide, royalty-free license to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Images without having your name attached to such Images, and the right to sublicense such rights to any supplier of the Services. The licenses granted in the preceding sentences for a Images will terminate at the time you completely remove such Images from the Services, provided that, such termination shall not affect any licenses granted in connection with such Images before the time you completely remove such Images. No compensation will be paid for the use of your Images.

    Governing Law
    Any claim relating to Revivelife™ Inc. & Power Foods 101  website shall be governed by the laws of the province of Ontario Canada without regard to its conflict of law provisions. General Terms and Conditions are applicable to Use of a Website.

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